Introduction

Hi there! 👋 At Yahtra, your privacy matters. We built this rideshare platform to connect people safely and affordably not to sell your data.

This Privacy Policy explains what information we collect, how we use it to keep your rides safe and your experience smooth, and what control you have over your personal information.

By using Yahtra, you agree to this Privacy Policy. We've done our best to keep it simple and transparent because no one likes legal jargon.

1. Why We Collect Information

We collect information to make Yahtra work properly — safe, reliable, and customized for your needs. This includes:

Creating and managing your account securely
Matching riders and drivers efficiently
Enabling trip coordination and communication
Processing payments and refunds
Verifying identities and preventing fraud
Measuring performance, fixing issues, and improving reliability
Sending real-time notifications, updates, and safety alerts
Complying with legal requirements

We do not sell, rent, or trade your personal data under any circumstances.

2. Information We Collect

We collect information in three ways: directly from you, automatically from your device and usage, and from trusted service providers who help us operate safely and effectively.

A. Information You Provide

When you use Yahtra, you may provide:

Account details: name, email address, and phone number.
Profile information: profile photo, bio, and vehicle information (for drivers).
Trip details: origin, destination, date, price, and communication messages.
Identity verification: optional government ID or selfie for safety purposes.
Payment data: processed securely by third-party payment providers; Yahtra does not store your full payment details.
Feedback and support messages: information you share when contacting support.

B. Information We Collect Automatically

We automatically collect technical and usage data to help Yahtra run smoothly, keep your account secure, and enhance user experience.

Device and System Information

Device model and hardware specifications
Operating system and version (iOS, Android, etc.)
App version and build number
Language and time zone settings
Device manufacturer, brand, and regional configuration

Network and Connectivity Information

IP address and approximate geographic location (city-level)
Mobile carrier or internet service provider (ISP)
Network signal strength, connection type (Wi-Fi, 4G, 5G, etc.)
Bandwidth and latency used to improve performance
VPN or proxy usage for fraud detection

Location Data

GPS location, if you grant permission, to calculate routes, match rides, and ensure safety
Background location (optional) to provide continuous trip tracking and pickup accuracy
If you disable location access, some features (like automatic matching) may not work properly

Usage Data

Features you use, screens visited, and interaction time
Search history and preferences
Trip activity, cancellations, and ride statistics
Device identifiers (such as advertising ID or unique app instance ID)
Crash reports, diagnostic data, and error logs

Cookies and Local Storage

Cookies and local data files are used to remember preferences, session states, and login status.

You can clear or disable cookies anytime in your device or browser settings, though it may affect functionality.

C. Information from Trusted Partners

We may receive limited information from:

Payment gateways for transaction verification.
Identity verification services to confirm authenticity.
Analytics tools (such as Firebase, App Center, or similar) for usage insights.
Cloud and infrastructure providers that host and secure our servers.

All partners are bound by strict confidentiality and data protection agreements.

3. How We Use Information

We use your information responsibly to:

Provide and personalize the rideshare experience
Facilitate safe communication between drivers and passengers
Verify your identity and prevent fraud or misuse
Calculate routes and show relevant ride options near your location
Maintain secure payments and account access
Send service updates, booking confirmations, and safety alerts
Diagnose app errors, analyze performance, and improve features
Enforce community standards and terms of service
Comply with legal obligations and government requests

4. How We Share Information

We only share your data when it's required for operation, safety, or legal compliance.

A. With Other Members

When you confirm a trip:

Your first name, profile photo, and phone number are shared only with the driver or passengers for coordination.
Your pickup and drop-off points are shared only for confirmed trips.

B. With Service Providers

We work with carefully selected providers who help us operate securely:

Hosting, cloud, and analytics platforms
Payment and verification partners
Communication and notification services

They may process your information only for tasks we assign and must comply with strict confidentiality obligations.

C. Legal and Safety Requirements

We may disclose your information to law enforcement or legal authorities if required to:

Comply with lawful requests, subpoenas, or court orders
Prevent fraud, security threats, or illegal activity
Protect the rights, property, or safety of Yahtra/BBArive users or the public

We will attempt to notify you when legally possible.

5. Security

We use modern security measures, including:

Data encryption (in transit and at rest)
Secure authentication and session controls
Firewalls and monitoring systems
Regular audits and system updates

While no system is completely immune, we continuously improve our security to protect your information. If you suspect unauthorized access, contact security@bbarive.com immediately.

6. App Permissions

Android

Yahtra may request permissions for:

Location – to match trips and provide navigation
Phone number and contacts – to connect confirmed passengers safely
Storage – for caching maps and improving performance
Notifications – to send ride alerts and updates
Camera and gallery – for ID verification or profile pictures

iOS

Yahtra may request:

Location (Always or While Using the App) – for trip matching and route accuracy
Camera – for profile or document verification
Push Notifications – for booking and trip alerts
Phone number and contacts – to connect confirmed passengers safely

All permissions are optional and can be modified anytime in your device settings.

7. Account Management and Data Rights

You control your personal data in Yahtra.

Update your info: Edit your name, email, phone, and profile photo anytime in settings.
Delete your account: Go to Profile → Settings → Delete Account to permanently remove your data within 30 days.
Request your data: Email privacy@Yahtra.com for a copy of your data or activity logs.
Manage cookies and permissions: Adjust directly through your browser or device preferences.

8. Children's Privacy

Yahtra/BBArive is intended for users 18 years and older. We do not knowingly collect or store personal information from children under 13. If we learn that we've collected data from a minor, we'll delete it promptly.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

Access the data we hold about you
Request corrections or updates
Delete your information ("right to be forgotten")
Restrict certain processing or data sharing
Withdraw consent for marketing emails

To exercise these rights, contact privacy@Yahtra.com. We'll verify your identity before fulfilling requests to keep your data safe.

10. Data Retention

We retain your data only as long as your account remains active or as required by law. After you delete your account, all personal data is permanently erased within 30 days unless retention is required for:

Fraud prevention or dispute resolution
Legal obligations
Financial recordkeeping (limited retention for payment data)

11. Cookies and Tracking Technologies

Types of Cookies

Essential cookies: Required for platform operation
Analytics cookies: Measure usage and app performance
Preference cookies: Remember language and settings
Marketing cookies: Used only with explicit consent

Cookie Management

You can control cookie usage by:

Managing permissions in app or browser settings
Opting out of non-essential cookies
Clearing cookies anytime without losing core functionality

12. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we'll update the "Last Updated" date and may notify you via email or in-app notification.

The latest version will always be available on www.Yahtra.com/privacy.

13. Compliance

This Privacy Policy complies with:

PIPEDA (Personal Information Protection and Electronic Documents Act)
Applicable Provincial Privacy Laws (e.g., Quebec, Alberta, British Columbia)
Canadian Anti-Spam Legislation (CASL)
Google Play and Apple App Store data transparency standards

14. Contact Us

If you have questions, privacy requests, or security concerns, contact us:

📧 privacy@Yahtra.com
🌐 www.Yahtra.com/privacy
🏢 BBArive Inc. Ontario, Canada